If our support tools have determined your PC needs a repair and you received a 24 digit error code please enter it below along with your product number. You will then be directed to the resources you need to get your PC repair started.. The tool executes in the UEFI environment outside of the operating system allowing hardware failures to be isolated from issues that could be caused by the operating system or other software components.
This tool runs outside of the Operating System, is easy to use, and in just a few simple steps can greatly assist in troubleshooting hardware problems quickly. This video will help you isolate where the problem is occuring and give you steps on how to fix it. More troubleshooting options. Contact us. This is available only on select business products, click Learn More below for more information. Learn More. Locate the product label. For almost all HP products, the product information label can be found from one of the following locations : A label attached to the product usually on the underside Laser etching on the surface of the product Inside the battery compartment A purchase invoice or receipt Product packaging or shipping box Documentation that came with the product.
Examples of where to find your product information label. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. The Virtual Agent is currently unavailable.
Please try again shortly. Need help troubleshooting? Just ask. I don't see my operating system. Detected operating system: Selected operating system: Select your operating system and version , Change. Let us detect the drivers you need for this HP PC Our automated tool will simplify the choices you have to make Detect my drivers. Let us detect the drivers you need for this HP PC Skip the confusion of sorting through all of our drivers and let us detect only the ones you need.
Detect my drivers. Learn more Continue. Show location. HP Support Solution Framework is downloading Locate the file in your browser window, and double-click to begin installing. Please wait while we find your drivers. Detection not available.
Product detection timed out. Please try again. Download list: Download selected files. Email my list. Remove all. Detection completed. Here are the drivers available for your system. All drivers. Filter by importance. Open download list Open all. Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service? Choose 'Refresh' to update the list. My download list.
Select all Deselect all. Select the desired files and choose 'Download files' to start a batch download. Select your desired files and a list of links will be sent by email. Defragment your hard disk - launches the Disk Defragmenter. Over time, the data on the hard disk drive becomes fragmented - meaning it is scattered in several places on the hard disk drive. Fragmentation causes the hard disk drive to work harder, which can slow down the computer.
Defragmenting rearranges the data so that it is closer together, thus allowing the hard disk drive to work more efficiently. When the hard disk drive is defragmented, the computer works faster. Check program compatibility - launches the Program Compatibility Wizard, which tests software programs that worked properly with older versions of Windows and determines if they work properly with Windows Vista. Open Problem Reports and Solutions - opens the Problem Reports and Solutions tool, which connects to the internet, searches an HP database of known problems for your particular notebook model, and generates a report that provides a list of solutions for those problems.
Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number. Loading Results. The Virtual Agent is currently unavailable.
Please try again shortly. Need help troubleshooting? Just ask.
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